Help · BILL OS
BILL OS will not open, or shows an error window
What to check when BILL OS does not open: the window already open, WebView2 missing, the program restarting itself, and where the logs are.
- Nothing seems to happen. BILL OS runs only once per computer. Opening it again brings the existing window to the front; check the taskbar.
- A message about WebView2. BILL OS needs the Microsoft Edge WebView2 Runtime. Connect to the internet and run the setup again, or install WebView2 from Microsoft.
- A Retry / Close message. BILL OS restarts its own service if it stops unexpectedly. If it cannot, the window says so; choose Retry.
- After restoring a backup. BILL OS restarts by itself; sign in again.
Logs for support
If you contact support, we may ask for the log files in the logs folder inside %LOCALAPPDATA%\BILL OS. Send them only to Chameron Digital.
Need a hand?
Contact technical support or chat on WhatsApp (opens WhatsApp).
Related
Related help.
- BILL OSInstall BILL OS on a Windows computerStep-by-step installation of BILL OS from the setup program, what it installs and where, and what to do after installing.
- BILL OSBILL OS system requirementsThe computer, Windows version, disk space and network BILL OS needs, and what other devices need to use it.