In short
- Support is available through official email, WhatsApp and the website form.
- We do not publish support hours, response-time guarantees or service levels.
- Include the product, version and what you saw. It makes help faster.
This summary helps you find your way. The full text below is what applies.
Official support channels
- Email: support@chamerondigital.com for help with the software, or hello@chamerondigital.com for general questions.
- WhatsApp: WhatsApp +91 70061 12202 (opens WhatsApp).
- Website: the support request form.
Support is available through these official channels. Use only these channels, and be wary of anyone else claiming to offer Chameron Digital support.
What to include
- The product and version.
- Your computer’s operating system and version.
- What you were doing, what you expected, and what happened instead, word for word.
- Whether it happens every time.
Do not send passwords. Send customer data only if we need it to help, and only as much as needed.
What support covers
- Help installing and setting up the software within its published system requirements.
- Questions about how to use documented features.
- Investigating problems you report, and fixing confirmed defects through updates where we reasonably can.
- Guidance on using hardware with the software, within what is documented.
What support does not cover
- Repair of computers, printers, scanners or other hardware.
- Problems caused by third-party services, networks or software outside our control.
- Guaranteed recovery of lost data; see the Data Loss and Backup Disclaimer.
- Tax, legal or accounting advice.
Hours and response times
We do not publish support hours, response-time guarantees or service-level commitments. We aim to reply as soon as we reasonably can. If a written agreement with your business sets support terms, that agreement applies.
Billing and security
For billing, refunds or cancellation, choose “Billing, refund or cancellation” on the form. To report a security problem, follow the Security Policy.